Terms & Conditions

Please read these terms carefully before using Safra's services. By using our website, you agree to comply with these terms and conditions.

Last updated: December 2024
15 min read

Table of Contents

About Us

Section 1

Safra.me is a website and mobile application ("Website") operated by Safra.me ("we", "our" or "us"). We are an online travel agency registered under the law of Delaware, USA.

About These Terms

Section 2

Our Website assists you in gathering travel information and determining the availability of travel products and services. It also allows you to book flight tickets, hotels, train tickets, car rentals, airport transfers and attraction tickets ("Travel Products") provided by third party suppliers ("Suppliers"). Depending on what country you are booking in, Travel Products may also include ferry and bus tickets, tours, cruises and trips. We also provide customer support services for bookings made on our Website. These terms apply to these booking services.

When you book a Travel Product, your booking is also subject to the relevant Supplier's terms and conditions (for e.g., the airline's or the hotel's terms and conditions). It is important that you read these, as they form a separate legal agreement between you and the relevant Supplier. There is more information on this in each of the Travel Product sections below. If there are any inconsistencies between the Supplier's terms and conditions and these terms, these terms apply.

Different terms and conditions (such as cancellation and change rights) apply to different Travel Products, these will be made available to you during your booking process and form part of these terms. You should read them carefully before booking.

Key Points:

  • These terms tell you the rules for using our Website
  • Content standards apply when you upload content or interact with our Website
  • By using our Website and/or completing a booking, you accept these terms
  • You must have capacity to enter into a legally binding contract
  • We may amend these terms from time to time

    • Rules When Using Our Website

    Section 3

    We May Make Changes to Our Website

    We may update and change our Website from time to time to reflect changes to our services, our users' needs and our business priorities. We will try to give you reasonable notice of any major changes.

    We May Suspend or Withdraw Our Website

    Our Website is made available free of charge. We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. We may suspend, withdraw, or restrict the availability of all or any part of our Website for business and operational reasons.

    Your Account Details

  • You warrant that all account information supplied by you is true, accurate, current and complete
  • You must treat your login information as confidential
  • We have the right to disable any user account at any time for non-compliance
  • You agree to cooperate with anti-fraud or anti-money laundering checks

    • How You May Use Material on Our Website

  • You may print off copies for personal use
  • You must not modify any materials you have downloaded
  • You must not use any content for commercial purposes without a license
  • Our status as authors must always be acknowledged

    • Prohibited Uses

    You may not use our Website:

  • In any way that breaches applicable laws or regulations
  • For unlawful, fraudulent, or abusive purposes
  • To harm minors in any way
  • To transmit spam or malicious content
  • To interfere with the normal operation of our Website

    • General Booking Terms

    Section 4

    Details and Price

    You confirm that all details provided by you when making your booking (such as name, ID details, contact details, payment details and dates) are accurate and complete. If you notify us of any incorrect details provided by you by mistake, we will help you try and change the details on the booking however we cannot guarantee that the Supplier will permit this.

    Booking Process

  • When your booking is complete, you will receive a confirmation email from us
  • We will assign a Safra.me booking number to your booking
  • You must check the details in the booking confirmation immediately
  • All bookings are subject to availability at the time of booking
  • We reserve the right to require additional information to validate your booking

    • When using our booking services you shall not:

  • Use an invalid bank card or unauthorized account
  • Impersonate any person or misrepresent your identity
  • Violate any laws and regulations

    • Payment and Currency

  • Payment terms will be made clear during the booking process
  • Some bookings require prepayment online, others at time of use
  • Exchange rates are calculated in real time
  • Refunds will be paid back to the original payment method
  • We take the security of your payment information seriously

    • Travel Preparations

  • You are responsible for appropriate insurance and required travel documents
  • This includes passport/national ID card, visas, and medical documents
  • You must check for travel warnings or restrictions before booking and traveling
  • You are responsible for obtaining any required vaccinations

    • Flight Terms

    Section 5

    Airline's Terms and Conditions

    Your booking is subject to the relevant airline's terms and conditions. These can generally be found on the airline's website. If there are inconsistencies between these terms and the airline's terms, these terms will apply.

    Booking Process

  • You will receive a "Flight Payment Successful" email once payment is confirmed
  • When your flight ticket is issued, you will receive a "Flight Booking Confirmed" email
  • Your flight ticket will be in the form of an e-ticket for check-in
  • We will provide you with the airline's booking reference

    • Changing or Cancelling Your Booking

  • Information on change/cancellation rights is provided during booking
  • You may have selected a cheaper ticket that cannot be changed or refunded
  • Available change options may be limited by the airline
  • If your flight is changed/cancelled by the airline, their terms generally apply

    • Important Flight Information

    We provide information on:

  • Check-in and boarding times
  • Seat selection options
  • Baggage allowances and restrictions
  • Infant/child ticket availability

    • You should check the airline's website for:

  • Passenger suitability for flying
  • Rules on dangerous goods and liquids
  • Special meal and service applications

    • Important Notes:

  • Flight tickets must be used in sequence as per your itinerary
  • Allow sufficient time for check-in, passport control, and security
  • Prepare required travel documents before traveling

    • Hotel Terms

    Section 6

    Hotel's Terms and Conditions

    Your booking is subject to the relevant hotel's terms and conditions. These can generally be found on the hotel's website. If there are inconsistencies between these terms and the hotel's terms, these terms will apply.

    Booking Process

  • We will issue your hotel booking confirmation within the notified timeframe
  • For many rooms, confirmation is instant
  • Once confirmed, your room is guaranteed
  • If we cannot confirm your booking, we provide a full refund

    • If the hotel cannot locate your booking:

  • Don't worry - your booking is still guaranteed
  • Hotels may not have your information until closer to the booking date
  • Contact us if you have any concerns

    • Changing, Cancelling or Upgrading Your Booking

  • Information on change/cancellation rights is provided during booking
  • You may have selected a cheaper room that cannot be changed or refunded
  • Available options may be limited by the hotel or supplier
  • If your booking is changed/cancelled by the hotel, their terms generally apply

    • Hotel Ratings

  • Guest ratings are based on verified reviews from users
  • Star ratings combine hotel-provided ratings, amenities, photos, reviews, and price
  • Ratings are indications only - standards vary between countries
  • You are responsible for reviewing all hotel information before booking

    • Transportation & Tours

    Section 7

    Rail Terms

    Your rail booking is subject to the relevant rail operator's terms and conditions. Check the operator's terms for information on change/cancellation rights.

    Split Tickets (UK Only)

    If you have booked a split ticket, you will have more than one ticket for your journey. Administration fees charged by the rail operator apply to each ticket.

    Changing Trains

    If your journey requires a change of trains, ensure you are comfortable with the provided transfer time.

    Tours and Other Products

    This includes airport transfers, attraction tickets, car rentals, etc.

    Supplier's Terms and Conditions

    Your booking is subject to the relevant supplier's terms and conditions. We will provide links to these terms during the booking process where possible.

    Changing, Cancelling or Upgrading

  • Check the relevant supplier's terms for your rights
  • Information may also be provided during booking
  • If booking is changed/cancelled by the supplier, their terms generally apply
  • We will help as part of our customer support services

    • Liability

    Section 8

    Our Responsibility for Loss or Damage

    Much of the information on our Website has been provided by suppliers and/or users. We endeavour to ensure accuracy, however to the extent permitted by law, we shall not be liable for any loss or damage due to inaccuracy or incompleteness of information.

    We shall not be liable for loss or damage resulting from:

  • Incorrect details submitted by you during booking
  • Failure to obtain correct documentation (passport, visa, vaccinations)
  • Failure to obtain appropriate travel insurance
  • Inability to use travel products due to non-compliance with supplier terms
  • Failure to arrive on time or allow sufficient check-in time
  • Missed connections due to your own acts or omissions
  • Invalid discount cards
  • Bookings made in error
  • Payment provider fees or exchange rate changes
  • Direct communications between you and suppliers
  • Events outside our control (natural disasters, pandemics, war, etc.)

    • Commercial Use Restriction

    We only provide our Website for domestic and private use. You agree not to use our Website for commercial or business purposes.

    Breach of Terms by You

    Failure to comply may result in:

  • Rejection or cancellation of bookings
  • Withdrawal of website access
  • Legal proceedings for cost reimbursement
  • Other measures as deemed appropriate

    • If we cancel your booking, you may not be entitled to a refund, particularly if you have violated terms or laws.

    General Provisions

    Section 9

    Personal Information

    We will only use your personal information as set out in our Privacy and Cookie Statement.

    Complaints

    If you have any questions or complaints about our Website or booking services, please contact us using the details provided.

    Governing Law

    These terms shall be governed by and construed in accordance with the law of Singapore. This does not deprive you of any mandatory consumer rights of the law of your country of residence.

    The courts of Singapore will have jurisdiction over any dispute, although this does not deprive you of any mandatory right to choose the courts of your country of residence.

    Language

    Where the original English version of these terms has been translated into other languages, the English version shall prevail in the event of any inconsistencies.

    General Terms

  • These terms are between you and us - no other person has rights to enforce them
  • If any part is found illegal, the rest continues in full force
  • We may delay enforcing terms but can still take action later
  • We reserve the right to update these terms as needed

    • Contact Information

    For any questions about these terms, please contact our customer service team using the contact details provided on our website.

    Important Notice

    These terms and conditions constitute a legal agreement between you and Safra.me. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree with any part of these terms, you must not use our website or services.

    For questions about these terms, please contact our legal team at[email protected]

    Questions About Our Terms?

    If you have any questions about these Terms and Conditions or need clarification on any point, our customer service team is here to help.

    Contact Support